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Returns Policy
If you experience any issues with the products you receive, please review the following return and exchange policy carefully.
1. Problems With Received Products
If the item you receive has a quality issue, you may request a return or exchange. Products may be eligible for return if they have any of the following defects:
Visible stains or marks
Broken or malfunctioning zippers
Torn or ripped fabric
Poor quality materials or workmanship
Obvious color differences from the product images
Significant differences between the product received and the product displayed on our website
If you experience any of these problems, please contact our Customer Support Center as soon as possible and provide clear photos of the issue.
Once the issue has been confirmed by our after-sales team, we will provide instructions for returning the product to the designated return address.
Unless the return is caused by a verified product defect or shipping error, customers are responsible for the return shipping costs. Once we receive and inspect the returned item, an appropriate refund or replacement will be processed.
To help us track your return, please make sure to provide the tracking number and shipping information after sending the package.
2. Out of Stock Items
Occasionally, certain items may become temporarily out of stock during the order processing stage due to high demand or inventory limitations.
If this occurs, our customer service team will contact you to provide a status update regarding your order.
In such situations, customers may choose one of the following options:
Wait for the item to be restocked
Select an alternative product
Request a partial refund for the unavailable item
If an item cannot be shipped and you do not receive notification from us, you may contact customer service to request a refund for the affected item and any related shipping cost portion.
3. Size Issues
To reduce misunderstandings regarding sizing, we recommend carefully reviewing the size chart provided on the product page before placing an order.
If you believe the product received has a significant size discrepancy, please follow these steps:
Place the garment on a flat surface.
Use a ruler or measuring tape to measure the relevant parts of the clothing (such as bust, waist, length, or sleeve length).
Take clear photos showing the measurements.
Submit the photos to our customer support team for verification.
Our after-sales team will review the information and respond within 2–3 business days.
The following criteria apply when evaluating size discrepancies:
Custom-made items: size deviation greater than 2 cm from the original measurements
Standard items: size deviation greater than 3 cm from the listed measurements
If the issue qualifies under these conditions, we will provide return instructions. Customers are generally responsible for return shipping costs unless the size error is confirmed to be caused by production.
Once the returned item is received and inspected, a refund or exchange will be arranged.
4. Missing Items, Incorrect Items, or Shipping Errors
If your package arrives with:
missing items
incorrect items
accessories that do not belong to your order
please contact our customer service team as soon as possible.
To help us resolve the issue quickly, please provide:
your order number
photos of the package and items received
a brief description of the problem
Depending on the situation, we may offer:
reshipment of the missing or incorrect item, or
a partial refund if the item is unavailable.
We strongly recommend opening and checking your package before signing for delivery to confirm that all items are included and correct.
5. Return Authorization (RMA)
Customers must contact customer service and obtain a Return Merchandise Authorization (RMA) number before returning any items.
Once your return request has been approved, our team will provide:
the designated return address
the RMA number
detailed return instructions
Returns sent without prior authorization may not be accepted.
Customers are responsible for the return shipping fee unless the return is due to a verified product defect or shipping error.
6. Return Conditions
All returned items must meet the following requirements:
The item must be unused and unworn
The item must be in brand new condition
All original tags, packaging, and accessories must be included
The product must not show signs of damage caused by the customer
If returned items do not meet these conditions, the return may be rejected or only partially refunded.
7. Non-Returnable Items
Certain products are not eligible for return or exchange, including:
Clearance or final sale items
Discounted promotional items (unless defective)
Please review the product description carefully before placing your order.
8. Return Shipping
Customers may return items to the designated return address provided by our customer service team after receiving the RMA number.
Unless otherwise stated, customers are responsible for the return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for return packages lost during transit.